01.
IN STORE PURCHASES

 RETURNS

Within 30 DAYS of the purchase date, you can return an item bought in store for a refund, exchange, or a store credit. We will refund on the same method of payment as for your purchase. These conditions need to be respected:

- The item must be unused and in the same condition that when you bought it;

- The item must be in the original packaging which has not been damaged or altered.

 

LIQUIDATION MERCHANDISE

Items bought at Liquidation Price (red stickers at .00) are non-refundable and can only be exchanged or returned for a store credit within 10 DAYS of the purchase date if these conditions are respected:

- The item must be unused and in the same condition that when you bought it;

- The item must be in the original packaging which has not been damaged or altered.

 

GIFT CARDS

Gift cards may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as a store credit back onto a gift card.

02.
ONLINE PURCHASES

 RETURNS


Within 30 DAYS of the shipping date, you can return an item for a refund, exchange or store credit. We will refund on the same method of payment as for your purchase. These conditions need to be respected:

 

- The item must be unused and in the same condition that when you received it;

- The item must be in the original packaging which has not been damaged or altered.

 

LIQUIDATION MERCHANDISE

 

Items bought at Liquidation Price (red stickers at .00) are non-refundable and can only be exchanged within 10 DAYS of the shipping date if these conditions are respected:

 

- The item must be unused and in the same condition that when you received it;

- The item must be in the original packaging which has not been damaged or altered.

 

GIFT CARDS

 

Gift cards may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as a store credit back onto a gift card.

03.
RETURN AN ONLINE PURCHASE BY MAIL

Purchases made in store can only be returned in store.

 

Return in store

 

You can go to any one of our RUBINO stores to return a purchase made online. This method is the fastest way to get a refund or proceed with an exchange. Click on this link to locate the nearest RUBINO store : https://rubinoshoes.com/pages/store-locator

 

If you wish to exchange a product purchased online, please visit one of our branches. We do not proceed with exchanges by mail, but only with refunds. Therefore, if your return concerns a product bought at Liquidation Price (red stickers at .00), which is non-refundable, you must go to one of our branches to proceed with an exchange or obtain a store credit in the form of a gift card. If you make the return by mail, we will issue a credit in the form of a virtual gift card that can be used on our website.

 

Return by mail

If you wish to return an online purchase by mail, please fill in the form found below. We will send you a return label if your return request is made within the prescribed delays.

Once we receive your package and the inspection is approved, the refund will be treated within 3-10 business days. During inspection, these conditions need to be respected:

- The item must be unused and in the same condition that when you received it;

- The item must be in the original packaging which has not been damaged or altered.

- A proof of purchase (such as the confirmation number or e-mail address associated with your order) must be in the box;

- No sticker nor label is to be found on the original packaging. The box must be in a protective bag or box for shipping.

 

RUBINO reserves the right to refuse any return sent after the prescribed delay or if one of these conditions is not met. In such case, the cost of returning the item by mail, the case may be, is the responsibility of the customer. 

 

***Return form***

 

04.
PRICES ADJUSTMENTS

 Within 7 DAYS of the purchase date for in store purchases or the shipping date for the online purchases, it is possible to receive a store credit on a price drop with a proof of purchase.

 

05.
GUARANTEE ON DEFECTIVE PRODUCTS

 If an item is defective within a 90 DAYS of the purchase date, and that the defect does not result from a normal wear and tear or an abusive usage, we will exchange or repair the item without any fees. A proof of purchase is mandatory for this guarantee.